Edwalton Primary School encourages parents and carers to contact staff to discuss any concerns or queries they may have. Experience has shown that the majority of questions and anxieties and be dealt with in this way, particularly if contact is made as soon as an issue arises.
In the case of a complaint arising, there should normally be an informal discussion with the appropriate member of staff and if necessary the Head Teacher, with a view to successfully resolving the complaint without the need to resort to more formal procedures.
In the unlikely event that a complaint is not satisfactorily resolved informally, then the school has a documented Complaints Procedure which should be followed from the point where a formal (written) complaint is sent to the school's Governing Body.
Following a response to an informal complaint, formal complaints are to be submitted within 10 days of receipt.
The attached procedure should be followed in the event of a parent or carer having a general problem, concern or complaint regarding the school.